THE GENIUS BEHIND

GHINIUS

GHIA RANSOME, MCM CLC

CEO & Chief Experience Officer

Ghia Ransome is the CEO & Chief Experience Officer of Ghinius®. Her career spansnearly every seat in the building: choreographer and creative director ofperformances for award shows, television, and national tours, then event producer,social services program manager, communications lead, and people and operations leader for organizations of up to 800+ employees.
Every one of those rooms taught the same truth: the experience a customer feels is designed long before they arrive— in the hiring, the systems, the leadership, and the way information moves.

Ghinius® designs the operations behind the scenes that keep employees engaged and customers loyal.

THE PATH

Nearly every seat in the building, from the stage to the executive table.

    • Executive and Board Advisor

    • Statewide HR Director at a California labor union (13 locations, 140+ employees)

    • Compliance and Employee Relations Manager at one of the largest nonprofit social service agencies in San Diego (125 locations, 28 programs, 800+ employees)

    • HR and Operations Manager at a nonprofit senior dental center (2 locations across San Diego County)

    • Communication Associate at a multi-state healthcare nonprofit advancing successful aging through grantmaking, medical research, and policy (CA & DC)

    • Event Producer for conventions, conferences, trainings, workshops, concerts, andfestivals, designing the attendee experience (replaces the current Event Producerline)

    • Social services program management, shaping the participant experience

    • Frontline customer service by phone and in person through office management

    • Internal customer service across departments in multi-site organizations

    • Helped deliver customer service training through organizational development at Neighborhood House Association

    • Worked with Net Promoter Score as an employee experience measure at the RedCross

    • Creative Director for high-profile live performances and special events

  • Employee experience · Customer experience · Communications · Training and development · Event and attendee experience · Employee relations · People and performance management · HR and operational strategy · Collective bargaining · Compliance · Policy development · Culture management · Organizational development · Conflict resolution

    • Negotiated collective bargaining agreements

    • Secured $449,000+ in funding through strategic initiatives

    • Overhauled compensation structure, positioning salaries at market-competitive 75th percentile

    • Reduced employee relations cases by 35% through culture transformation initiatives

    • Managed $500K–$1.3M event production budgets

    • Managed $500K departmental budget

    • Advised on organization-wide budget allocation as part of executive team ($22M annually)

    • Master's degree, Communication Management — University of Southern California (USC)

    • Bachelor's degree, Business — University of Phoenix

    • Certified Life Coach — Life Purpose Institute

    • SHRM Women In Leadership Institute Certificate

    • SHRM and San Diego SHRM Member

    • Terrica Lynn Smith Inner Circle (Cycle 7) Graduate

    • San Diego Creative Investors Association Member

    • Housing Rights Center Fair Housing Certificate

    • BOXABL Investor

THE STAGE

Where I learned that great experiences are built behind the scenes.

    • 41st Annual Grammy Awards — Performance Choreographer/Principal Dancer

    • Emmy Awards — Principal Dancer

    • 12th & 13th Annual Soul Train Music Awards — Performance Choreographer/Principal Dancer

    • Essence Awards — Performance Choreographer

    • NAACP Image Awards — Performance Choreographer/Principal Dancer

    • Stellar Awards — Performance Choreographer/Principal Dancer

    • The Tonight Show with Jay Leno — Performance Choreographer

    • Special Olympics — Performance Choreographer/Principal Dancer

    • Comic Relief 8 — Principal Dancer

    • Showtime at the Apollo — Performance Choreographer/Principal Dancer

    • BET Soundstage — Performance Choreographer/Principal Dancer

    • VH1 House of Blues — Performance Choreographer/Principal Dancer

    • Motown Live — Performance Choreographer/Principal Dancer

    • BET's Teen Summit — Performance Choreographer/Principal Dancer

    • Nu Nation Tour feat. Kirk Franklin, CeCe Winans & Trin-i-tee 5:7 (60 cities) —Choreographer/Creative Director/Principal Dancer

    • Tour of Life feat. Kirk Franklin, Fred Hammond & Yolanda Adams — DanceChoreographer/Principal Dancer

    • San Diego County Fair (Gospel Day) — Creative Director/Producer/Stage Manager

    • San Diego Praise Fest — Creative Director/Producer

    • M.A.N.D.A.T.E. Records — Director of A&R

    • Brer Rabbit (featuring Loretta Divine, directed by Loni Berry) — Co-Director/Choreographer

    • TwyNot? Beauty Hair and Fashion Shows — Choreographer/Model Coach

    • Ground Zero Hair Show — Choreographer/Dancer

    • "Revolution" by Kirk Franklin — Choreographer/Principal Dancer

    • "Fail U" by Tonéx — Dancer

    • "I'll Be Good" by Gospel Gangstaz — Choreographer/Principal Dancer