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GHINIUS
GHINIUS
GHINIUS® is an employee and customer experience (EX + CX) consultancy. Great experiences are built behind the scenes. Your customers feel what your team lives. When service slips, reviews shift, or good people start leaving, the answer lives in how the business runs. We go behind the scenes into your peoplesystems, leadership, and communication, and choreograph the conditions where your team and your customers both thrive.
WHAT IS EX + CX?
EMPLOYEE EXPERIENCE (EX)
CUSTOMER EXPERIENCE (CX)
Everything your team lives at work: how they’re led, equipped, informed, and heard.
Everything your customers feel when they choose you, call you, or come back.
They’re one system. What happens behind the scenes reaches the customer every time. You may be seeing it when:
Service feels different depending on who’s working
Reviews talk about attitude more than the product
Good people leave, and loyal customers follow
Managers spend their days putting out fires
Ghinius® works on both sides at once through
the H.I.S. Framework.The Framework
HUMANITY
INFRASTRUCTURE
STEWARDSHIP
THRIVING CULTURE.
THE GHINIUS TAKE
New takes twice a week
There's a conversation HR, leadership, and employees all need to have. Nobody's having it.
The decision made behind closed doors that changed everything — for someone who wasn't in the room to have a say.
The years of loyalty that ended with being passed over, without so much as a conversation before the announcement went out.
The manager fighting for more staff while their team drowns, getting told no.
The executive who names the risk out loud, and meets leaders who'd rather protect their reputation than fix what's broken.
The moments HR sees — and is pressured to stay quiet about.
These are the conversations I usually have behind closed doors. Now they're out loud, on the record.
The Ghinius Take is a twice-weekly series hosted by Ghia Ransome — HR strategist, leadership advisor, creative director, and human. Five segments, rotating. Pull up a seat.
Premiered July 14, 2026
Follow @ghinius__The Segments
Humanity
The personal stuff that doesn't stop when you badge in.
Infrastructure
Why broken workplaces stay broken, and what it takes to fix them.
Stewardship
Your questions, answered honestly. Anonymously if you need it.
Celebration
We raise a glass to the people standing on business, standing on their values, and still showing up with love.
Off the Record
The part that usually stays behind closed doors.